Privacy Policy
Effective Date: May 1, 2025

At Poop Away (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, https://callpoopaway.com, or use our services.

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1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address

• Service Details: Number of pets, their names, and temperament

• Payment Information: Securely processed through a third-party provider

• Website Usage Data: IP address, browser type, device type, pages visited, and actions taken on our website

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2. How We Collect Information

We gather personal data through:

• Website forms and service signups

• Secure payment processing

• Phone conversations with our staff

• Cookies and online tracking technologies

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3. How We Use Your Information

Your information helps us:

• Provide and manage pet waste removal services

• Schedule and confirm appointments

• Process payments securely

• Communicate service updates and respond to questions

• Improve our website, marketing, and customer experience through analytics

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4. Information Sharing

We do not sell, rent, or share your personal or mobile information with any third parties for marketing or promotional purposes, even with your consent.

We may share limited data with trusted service providers only for essential business operations, such as:

• Payment Processing: CardPointe

• Analytics and Tracking: Google Analytics, Meta Pixel

• Website and Technical Support: Contractors who help us operate and maintain our website

• Accounting and Compliance: Through accounting software

All service providers are contractually required to maintain the confidentiality and security of your data.

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5. No Transfer of Consumer Data

We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

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6. Internal Safeguards

We implement strict internal controls to protect your data. These include:

• Role-based access restrictions

• Routine security audits

• Employee training and confidentiality agreements

• Access logs to monitor internal use of sensitive data

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7. Opt-Out Rights for Messaging

You may opt out of receiving SMS or other communications from us at any time. To stop receiving text messages, reply STOP or UNSUBSCRIBE to any message you receive. We will process your opt-out request promptly.

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8. Cookies and Tracking Tools

We use cookies and tracking pixels to understand how users interact with our website. These tools help us improve your experience and provide relevant content. You can manage cookie settings through your browser.

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9. Data Retention

We retain personal information as needed to:

• Fulfill services

• Comply with legal obligations

• Resolve disputes

• Enforce our terms

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10. Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond within a reasonable timeframe in accordance with applicable privacy laws.

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11. Data Security

We take your security seriously and use:

• Encrypted connections (SSL)

• Secure payment processing

• Restricted access to sensitive data

While we use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

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12. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

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13. Updates to This Policy

We may update this Privacy Policy from time to time. When changes occur, we will revise the “Effective Date” at the top of this page and notify you as required.

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14. Contact Us

For questions or concerns about your privacy or this policy, please contact us:

Poop Away
🌐 https://callpoopaway.com
📧 Email: info@callpoopaway.com
📞 Phone: 508-441-3151

Terms and Conditions

1. Acceptance of Terms

By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Use of Services

You agree to use our services only for lawful purposes and in accordance with all applicable laws and regulations.

3. Scheduling and Service Areas

Service appointments are scheduled based on route efficiency and availability. We reserve the right to reschedule or cancel appointments with notice due to weather, safety, or operational constraints.

4. Payments

All payments must be made through our secure payment provider. By submitting your payment information, you authorize us to charge for the services rendered. Recurring billing may apply for subscription plans.

5. Cancellations and Refunds

You may cancel your service at any time. Refunds are handled on a case-by-case basis and are not guaranteed once service has been completed.

6. Limitation of Liability

Poop Away shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you paid for the service in question.

7. Property Access and Pet Behavior

You are responsible for ensuring safe access to your property and notifying us of any known hazards or aggressive pets. We reserve the right to refuse service if safety is a concern.

8. Intellectual Property

All website content, logos, and branding are the intellectual property of Poop Away and may not be used without written permission.

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9. SMS Messaging Terms

By registering, you agree to receive SMS messages from Poop Away regarding:

• Service updates

• Appointment reminders

• Account notifications

Message Frequency: Message frequency may vary depending on your service activity, but you may receive up to 4 messages per month.

Message and Data Rates: Message and data rates may apply as determined by your mobile carrier.

Opt-Out Instructions:
To stop receiving text messages, you can reply STOP or UNSUBSCRIBE at any time. This will remove you from all future SMS communications from Poop Away.

Help Instructions:
For assistance with text messages, reply HELP to any message you receive or contact us using the information below.

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10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of our services following changes indicates your acceptance of the new terms.

11. Contact

If you have questions about these Terms and Conditions, including SMS messaging policies, please contact us:

Poop Away
📧 Email: info@callpoopaway.com
📞 Phone: 508-441-3151