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Protecting Your Information

Privacy Policy

Effective Date: October 2, 2026

Poop Away, Inc. (“Poop Away,” “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, and disclose information when you visit https://callpoopaway.com, request a quote, communicate with us, or use our services.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address.
  • Service Details: Number of pets, their names, and temperament
  • Payment Information: Securely processed through a third-party provider
  • Website Usage Data: IP address, browser type, device type, pages visited, and actions taken on our website
  • No mobile opt-in will be shared with third parties for marketing purposes.

2. How We Collect Information

We gather personal data through:

  • Website forms and service signups
  • Secure payment processing
  • Phone conversations with our staff
  • Cookies and online tracking technologies

3. How We Use Your Information

Your information helps us:

  • Provide and manage pet waste removal services
  • Schedule and confirm appointments
  • Process payments securely
  • Communicate service updates and respond to questions
  • Improve our website, marketing, and customer experience through analytics

4. Information Sharing

We may disclose information to providers and platforms that support our business, including payment processors, customer management and messaging platforms, scheduling and billing systems, website providers, accounting services, and analytics or advertising platforms.

For advertising measurement, we may use tools such as Google Analytics, Meta Pixel, and connected conversion-reporting tools. These tools may receive website activity, advertising identifiers, and information about actions such as submitting an inquiry or becoming a customer. When configured, conversion-reporting tools may also receive contact identifiers used to match an event to an advertisement, subject to applicable consent requirements.

We do not rent customer contact lists to other businesses for their own promotional campaigns. We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or others.

  • Payment Processing: CardPointe
  • Analytics and Tracking: Google Analytics, Meta Pixel
  • Website and Technical Support: Contractors who help us operate and maintain our website
  • Accounting and Compliance: Through accounting software

These providers may process information under their own privacy policies and applicable agreements with us.

5. SMS Consent Information

SMS opt-in records and consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to messaging providers as necessary to deliver messages on our behalf, maintain consent records, and process opt-out requests.

SMS consent records are not used as advertising conversion data.

6. Internal Safeguards

We use reasonable safeguards intended to protect personal information and limit access to people and providers who need it for business purposes.

  • Access limited to people and providers who need information for business purposes

7. Text Messages, Email, and Communication Preferences

You may opt out of receiving SMS or other communications from us at any time. To stop receiving text messages, reply STOP or UNSUBSCRIBE to any message you receive. We will process your opt-out request promptly.

Depending on your relationship with Poop Away and the consent you provide, we may communicate with you about customer support, account questions, quote requests, service options, and promotions you opt in to receive. Messages may be sent through automated systems.

  • Customer care messages
  • Promotional discounts, flash sales, advertisements

Service communications may include scheduling and arrival notices, completed visits, service changes, billing, and account notifications. Promotional text messages are sent only with the required consent.

Message frequency varies based on your inquiries, service activity, and the communications you opt in to receive. Message and data rates may apply.

Providing a phone number or purchasing a service does not, by itself, constitute consent to receive promotional text messages. Consent to receive promotional texts is not required to purchase services.

To unsubscribe from marketing emails, use the unsubscribe link in the email or contact us. We may still send necessary service or account emails.

For assistance with text messages, reply HELP or contact us at (508) 441-3151 or info@callpoopaway.com.

8. Cookies And Tracking Tools

Our website may use cookies, pixels, and similar technologies to support website functionality, understand visitor activity, measure advertising results, and improve marketing.

You can manage cookies through your browser settings and use privacy controls provided by advertising platforms. Blocking some technologies may affect website functionality or the information available to us.

9. Data Retention

We retain personal information as needed to:

  • Fulfill services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our terms

10. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how it is used.

We will respond in accordance with applicable law. We may need to verify your identity, and certain information may need to be retained for legal, billing, security, or other legitimate business purposes.

11. Data Security

We take your security seriously and use:

  • Encrypted connections (SSL)
  • Secure payment processing
  • Restricted access to sensitive data

While we use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

13. Updates To This Policy

We may update this Privacy Policy from time to time. When changes occur, we will revise the “Effective Date” at the top of this page and notify you as required.

14. Contact Us

For questions or concerns about your privacy or this policy, please contact us:

Poop Away
🌐 https://callpoopaway.com
📧 Email: info@callpoopaway.com
📞 Phone: 508-441-3151

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