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Client Portal

Protecting Your Information

Privacy Policy

Effective Date: May 1, 2025

At Poop Away (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, https://callpoopaway.com, or use our services.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address.
  • Service Details: Number of pets, their names, and temperament
  • Payment Information: Securely processed through a third-party provider
  • Website Usage Data: IP address, browser type, device type, pages visited, and actions taken on our website
  • No mobile opt-in will be shared with third parties for marketing purposes.

2. How We Collect Information

We gather personal data through:

  • Website forms and service signups
  • Secure payment processing
  • Phone conversations with our staff
  • Cookies and online tracking technologies

3. How We Use Your Information

Your information helps us:

  • Provide and manage pet waste removal services
  • Schedule and confirm appointments
  • Process payments securely
  • Communicate service updates and respond to questions
  • Improve our website, marketing, and customer experience through analytics

4. Information Sharing

We do not sell, rent, or share your personal or mobile information with any third parties for marketing or promotional purposes, even with your consent.

We may share limited data with trusted service providers only for essential business operations, such as:

  • Payment Processing: CardPointe
  • Analytics and Tracking: Google Analytics, Meta Pixel
  • Website and Technical Support: Contractors who help us operate and maintain our website
  • Accounting and Compliance: Through accounting software

All service providers are contractually required to maintain the confidentiality and security of your data.

5. No Transfer Of Consumer Data

We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

6. Internal Safeguards

We implement strict internal controls to protect your data. These include:

  • Role-based access restrictions
  • Routine security audits
  • Employee training and confidentiality agreements
  • Access logs to monitor internal use of sensitive data

7. Opt-Out Rights For Messaging

You may opt out of receiving SMS or other communications from us at any time. To stop receiving text messages, reply STOP or UNSUBSCRIBE to any message you receive. We will process your opt-out request promptly.

By registering with Poop Away, you agree to receive SMS messages exclusively for the following purposes:

  • Customer care messages
  • Promotional discounts, flash sales, advertisements

No other types of SMS messages, such as service updates, appointment reminders, or account notifications, will be sent.

Message frequency may vary. On average, you may receive 1-2 messages per month.

For more information on how your data is handled, please review our privacy policy at https://callpoopaway.com/privacy-policy/

By providing your phone number and opting in, you explicitly and exclusively agree to receive customer care messages, promotional discounts, flash sales, and advertisements from Poop Away. Message frequency may vary. On average, you may receive 1-2 messages per month. For more information on how your data is handled, please review our privacy policy at https://callpoopaway.com/privacy-policy/.

8. Cookies And Tracking Tools

We use cookies and tracking pixels to understand how users interact with our website. These tools help us improve your experience and provide relevant content. You can manage cookie settings through your browser.

9. Data Retention

We retain personal information as needed to:

  • Fulfill services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our terms

10. Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond within a reasonable timeframe in accordance with applicable privacy laws.

11. Data Security

We take your security seriously and use:

  • Encrypted connections (SSL)
  • Secure payment processing
  • Restricted access to sensitive data

While we use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

13. Updates To This Policy

We may update this Privacy Policy from time to time. When changes occur, we will revise the “Effective Date” at the top of this page and notify you as required.

14. Contact Us

For questions or concerns about your privacy or this policy, please contact us:

Poop Away
🌐 https://callpoopaway.com
📧 Email: info@callpoopaway.com
📞 Phone: 508-441-3151

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